Refund & Cancellation Policy

At SEOAD (operated by Lead SEO Marketing Pvt. Ltd.), we strive to provide transparent, high-quality search engine optimization, generative engine optimization, and digital marketing services. This Refund & Cancellation Policy outlines your rights and our guidelines regarding subscription cancellations, service modifications, and refund eligibility.

1. 7-Day Money Back Guarantee

We stand by the quality of our service packages. For new monthly subscription orders, we offer a 7-Day Money Back Guarantee from the initial date of purchase:

• If you are dissatisfied with our service initialization or onboarding within the first 7 calendar days of your initial purchase, you may request a full refund of your subscription fee.
• Refund requests under the 7-day guarantee must be submitted in writing to info@seoad.in within 7 days of the transaction timestamp.

2. Subscription Cancellations

You have full control over your active subscriptions through your client dashboard:

• Cancel Anytime: You may cancel or schedule the non-renewal of your monthly subscription at any time prior to the next billing renewal date.
• Access Retention: Upon cancellation, your service benefits remain active until the end of your current paid billing period.
• No Auto-Renewal Fees: Once cancelled, no further recurring automatic charges will be processed against your account.

3. Non-Refundable Items & Exceptions

The following fee categories are non-refundable once work has commenced or costs have been incurred:

• Third-Party Ad Spend: Media budgets and ad spend paid directly to platforms such as Google Ads, Meta Ads, or LinkedIn Ads are strictly non-refundable once deposited with advertising networks.
• Custom One-Time Deliverables: One-time audit fees, custom domain registrations, SSL certificates, or dedicated third-party software license fees.
• Work Completed Past 7 Days: Services delivered after the initial 7-day guarantee period for ongoing billing cycles are non-refundable.

4. Refund Processing & Timelines

Approved refunds are processed promptly to ensure a smooth resolution:

• Mode of Refund: All approved refunds are issued directly back to the original payment method used during checkout (via authorized payment gateways such as Razorpay).
• Processing Time: Once initiated, funds typically reflect in your bank account or credit card statement within 5 to 7 business days, depending on your card issuer or banking institution.

5. Billing Support & Assistance

If you have any questions regarding your billing status, invoices, prorated calculations, or refund requests, please reach out to our billing team: